Home/ Refund & Return
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01 Refund

Refunds are typically accepted within 30 days from the date of parcel delivery.

If you encounter any issues with your received parcels, including but not limited to the following reasons, please contact our support team immediately:

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02 Non-Delivery of Parcel

We guarantee a refund or resend your order if you have not received the parcel beyond the expected shipping days, except in cases where the customer is responsible for the unsuccessful delivery due to reasons such as providing an incorrect shipping address or inability to complete customs clearance.

Please note that in situations involving extreme weather, post office delays, customs clearance, local protests, etc., we cannot guarantee on-time delivery, but we will make every effort to support you.

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03 Missing Items in Shipment

First, ensure that you have received all the boxes associated with your order. Fully empty each box and check for small parts caught in crevices or packing material. If you are still unable to find your item, please immediately email our customer service, providing a description of the missing quantities and pictures of the entire parcel. We will forward this information to our warehouse to check the monitoring and packing records.

Here are the steps to follow:

1. Send an email to our support team for authorization.

2. We will verify and investigate the reported issues.

3. We will provide solutions to each customer's case on an individual basis.

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04 Returns

By returning products to KK WISDOM LIMITED, the customer certifies that the products were purchased from KK WISDOM LIMITED and have not been substituted, in whole or in part, with the same product from another supplier, distributor, or any other source. Returns should be made in the original packaging and in unused condition, except in cases of defect. ESD or moisture-sensitive products should not be opened except under controlled conditions.

General Rules:

1. Returns are generally accepted within 365 days from the date of parcel delivery.

2. When a customer requests a return due to non-original/fake/quality problems, a valid quality report from a third-party authoritative organization recognized by our company is required for the return and exchange.

3. Any charges from customs and other fees should be paid by customers if the return reason is attributable to the customer, such as mistakenly buying parts, etc.

4. Return freight charges must be prepaid, as we do not accept COD (Cash on Delivery) shipments.

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      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `categories` where `categories`.`id` = 100010 limit 1
      470μs/beike/Libraries/Url.php:50kk
      Metadata
      Bindings
      • 0. 100010
      Backtrace
      • 16. /beike/Libraries/Url.php:50
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `categories` where `categories`.`id` = 100010 limit 1
      440μs/beike/Libraries/Url.php:50kk
      Metadata
      Bindings
      • 0. 100010
      Backtrace
      • 16. /beike/Libraries/Url.php:50
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `categories` where `categories`.`id` = 100008 limit 1
      470μs/beike/Libraries/Url.php:50kk
      Metadata
      Bindings
      • 0. 100008
      Backtrace
      • 16. /beike/Libraries/Url.php:50
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `brands` where `brands`.`id` = 6 limit 1
      490μs/beike/Libraries/Url.php:62kk
      Metadata
      Bindings
      • 0. 6
      Backtrace
      • 16. /beike/Libraries/Url.php:62
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `categories` where `categories`.`id` = 100003 limit 1
      450μs/beike/Libraries/Url.php:50kk
      Metadata
      Bindings
      • 0. 100003
      Backtrace
      • 16. /beike/Libraries/Url.php:50
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `brands` where `brands`.`id` = 7 limit 1
      460μs/beike/Libraries/Url.php:62kk
      Metadata
      Bindings
      • 0. 7
      Backtrace
      • 16. /beike/Libraries/Url.php:62
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `brands` where `brands`.`id` = 8 limit 1
      450μs/beike/Libraries/Url.php:62kk
      Metadata
      Bindings
      • 0. 8
      Backtrace
      • 16. /beike/Libraries/Url.php:62
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `brands` where `brands`.`id` = 2 limit 1
      500μs/beike/Libraries/Url.php:62kk
      Metadata
      Bindings
      • 0. 2
      Backtrace
      • 16. /beike/Libraries/Url.php:62
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `products` where `products`.`id` = 1 and `products`.`deleted_at` is null limit 1
      530μs/beike/Libraries/Url.php:56kk
      Metadata
      Bindings
      • 0. 1
      Backtrace
      • 16. /beike/Libraries/Url.php:56
      • 17. /beike/Helpers.php:131
      • 19. /beike/Repositories/MenuRepo.php:39
      • 20. /app/Http/Middleware/ShareViewData.php:53
      • 21. /app/Http/Middleware/ShareViewData.php:25
    • select * from `categories` where `categories`.`id` = 100003 limit 1
      440μs/beike/Libraries/Url.php:50kk
      Metadata
      Bindings
      • 0. 100003
      Backtrace
      • 16. /beike/Libraries/Url.php:50
      • 17. /beike/Helpers.php:131
      • 20. /app/Http/Middleware/ShareViewData.php:53
      • 21. /app/Http/Middleware/ShareViewData.php:25
      • 22. /vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:180
    • select * from `brands` where `brands`.`id` = 8 limit 1
      550μs/beike/Libraries/Url.php:62kk
      Metadata
      Bindings
      • 0. 8
      Backtrace
      • 16. /beike/Libraries/Url.php:62
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `categories` where `categories`.`id` = 100003 limit 1
      500μs/beike/Libraries/Url.php:50kk
      Metadata
      Bindings
      • 0. 100003
      Backtrace
      • 16. /beike/Libraries/Url.php:50
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `brands` where `brands`.`id` = 7 limit 1
      480μs/beike/Libraries/Url.php:62kk
      Metadata
      Bindings
      • 0. 7
      Backtrace
      • 16. /beike/Libraries/Url.php:62
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `pages` where `active` = 1 and `pages`.`id` = 21 limit 1
      470μs/beike/Libraries/Url.php:68kk
      Metadata
      Bindings
      • 0. 1
      • 1. 21
      Backtrace
      • 16. /beike/Libraries/Url.php:68
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `products` where `products`.`id` = 4 and `products`.`deleted_at` is null limit 1
      590μs/beike/Libraries/Url.php:56kk
      Metadata
      Bindings
      • 0. 4
      Backtrace
      • 16. /beike/Libraries/Url.php:56
      • 17. /beike/Helpers.php:131
      • 19. /beike/Repositories/MenuRepo.php:39
      • 20. /app/Http/Middleware/ShareViewData.php:53
      • 21. /app/Http/Middleware/ShareViewData.php:25
    • select * from `products` where `products`.`id` = 2 and `products`.`deleted_at` is null limit 1
      550μs/beike/Libraries/Url.php:56kk
      Metadata
      Bindings
      • 0. 2
      Backtrace
      • 16. /beike/Libraries/Url.php:56
      • 17. /beike/Helpers.php:131
      • 19. /beike/Repositories/MenuRepo.php:39
      • 20. /app/Http/Middleware/ShareViewData.php:53
      • 21. /app/Http/Middleware/ShareViewData.php:25
    • select * from `categories` where `categories`.`id` = 100007 limit 1
      570μs/beike/Libraries/Url.php:50kk
      Metadata
      Bindings
      • 0. 100007
      Backtrace
      • 16. /beike/Libraries/Url.php:50
      • 17. /beike/Helpers.php:131
      • 20. /app/Http/Middleware/ShareViewData.php:53
      • 21. /app/Http/Middleware/ShareViewData.php:25
      • 22. /vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:180
    • select * from `brands` where `brands`.`id` = 2 limit 1
      580μs/beike/Libraries/Url.php:62kk
      Metadata
      Bindings
      • 0. 2
      Backtrace
      • 16. /beike/Libraries/Url.php:62
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `brands` where `brands`.`id` = 8 limit 1
      510μs/beike/Libraries/Url.php:62kk
      Metadata
      Bindings
      • 0. 8
      Backtrace
      • 16. /beike/Libraries/Url.php:62
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `brands` where `brands`.`id` = 9 limit 1
      600μs/beike/Libraries/Url.php:62kk
      Metadata
      Bindings
      • 0. 9
      Backtrace
      • 16. /beike/Libraries/Url.php:62
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `brands` where `brands`.`id` = 1 limit 1
      520μs/beike/Libraries/Url.php:62kk
      Metadata
      Bindings
      • 0. 1
      Backtrace
      • 16. /beike/Libraries/Url.php:62
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `brands` where `brands`.`id` = 6 limit 1
      530μs/beike/Libraries/Url.php:62kk
      Metadata
      Bindings
      • 0. 6
      Backtrace
      • 16. /beike/Libraries/Url.php:62
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `categories` where `categories`.`id` = 100003 limit 1
      530μs/beike/Libraries/Url.php:50kk
      Metadata
      Bindings
      • 0. 100003
      Backtrace
      • 16. /beike/Libraries/Url.php:50
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `categories` where `categories`.`id` = 100006 limit 1
      540μs/beike/Libraries/Url.php:50kk
      Metadata
      Bindings
      • 0. 100006
      Backtrace
      • 16. /beike/Libraries/Url.php:50
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `categories` where `categories`.`id` = 100012 limit 1
      520μs/beike/Libraries/Url.php:50kk
      Metadata
      Bindings
      • 0. 100012
      Backtrace
      • 16. /beike/Libraries/Url.php:50
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `categories` where `categories`.`id` = 100006 limit 1
      580μs/beike/Libraries/Url.php:50kk
      Metadata
      Bindings
      • 0. 100006
      Backtrace
      • 16. /beike/Libraries/Url.php:50
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `categories` where `categories`.`id` = 100010 limit 1
      440μs/beike/Libraries/Url.php:50kk
      Metadata
      Bindings
      • 0. 100010
      Backtrace
      • 16. /beike/Libraries/Url.php:50
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `brands` where `brands`.`id` = 1 limit 1
      520μs/beike/Libraries/Url.php:62kk
      Metadata
      Bindings
      • 0. 1
      Backtrace
      • 16. /beike/Libraries/Url.php:62
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `brands` where `brands`.`id` = 3 limit 1
      430μs/beike/Libraries/Url.php:62kk
      Metadata
      Bindings
      • 0. 3
      Backtrace
      • 16. /beike/Libraries/Url.php:62
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `brands` where `brands`.`id` = 7 limit 1
      510μs/beike/Libraries/Url.php:62kk
      Metadata
      Bindings
      • 0. 7
      Backtrace
      • 16. /beike/Libraries/Url.php:62
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `brands` where `brands`.`id` = 8 limit 1
      480μs/beike/Libraries/Url.php:62kk
      Metadata
      Bindings
      • 0. 8
      Backtrace
      • 16. /beike/Libraries/Url.php:62
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `brands` where `brands`.`id` = 9 limit 1
      460μs/beike/Libraries/Url.php:62kk
      Metadata
      Bindings
      • 0. 9
      Backtrace
      • 16. /beike/Libraries/Url.php:62
      • 17. /beike/Helpers.php:131
      • 20. /beike/Repositories/MenuRepo.php:39
      • 21. /app/Http/Middleware/ShareViewData.php:53
      • 22. /app/Http/Middleware/ShareViewData.php:25
    • select * from `categories` where `categories`.`id` = 100018 limit 1
      550μs/beike/Libraries/Url.php:50kk
      Metadata
      Bindings
      • 0. 100018
      Backtrace
      • 16. /beike/Libraries/Url.php:50
      • 17. /beike/Helpers.php:131
      • 20. /app/Http/Middleware/ShareViewData.php:53
      • 21. /app/Http/Middleware/ShareViewData.php:25
      • 22. /vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:180
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      550μs/beike/Libraries/Url.php:74kk
      Metadata
      Bindings
      • 0. 1
      Backtrace
      • 16. /beike/Libraries/Url.php:74
      • 17. /beike/Helpers.php:131
      • 20. /app/Http/Middleware/ShareViewData.php:53
      • 21. /app/Http/Middleware/ShareViewData.php:25
      • 22. /vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:180
    • select * from `page_categories` where exists (select * from `page_category_descriptions` where `page_categories`.`id` = `page_category_descriptions`.`page_category_id` and `page_category_id` = 1 and `locale` = 'en') limit 1
      660μs/beike/Repositories/PageCategoryRepo.php:169kk
      Metadata
      Bindings
      • 0. 1
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      Backtrace
      • 15. /beike/Repositories/PageCategoryRepo.php:169
      • 16. /beike/Libraries/Url.php:125
      • 17. /beike/Helpers.php:144
      • 20. /app/Http/Middleware/ShareViewData.php:53
      • 21. /app/Http/Middleware/ShareViewData.php:25
    Beike\Models\Brand
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    Beike\Models\Category
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    Beike\Models\Page
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    Beike\Models\Language
    1
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      en
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      array:1 [ "url" => "https://kkwisdom.com/support?current=2&s=%2F%2Fsupport" ]
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      array:2 [ "old" => [] "new" => [] ]
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      []
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      /support
      status_code
      200
      
      status_text
      OK
      format
      html
      content_type
      text/html; charset=UTF-8
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      0 of 0
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      0 of 0
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